Training in Organizations

Patrick D. Converse & Joshua S. Quist

Training refers to activities designed to facilitate the acquisition of knowledge, skills, and attitudes relevant to performance in an occupation. Training is a major investment for many organizations, with developmental activities occurring at all levels of the organization and at various career stages. A major goal of training is often to improve organizational outcomes (e.g., efficiency, costs, turnover), but individuals engaged in these developmental opportunities also experience benefits that may extend beyond their current positions. Thus, workplace training can play an important role in individual career development. Training activities in the workplace can range from informal exchanges among employees to formal programs developed or purchased by the organization. For example, for some jobs most of what is learned comes from informal on-the-job training, where more experienced employees take a primary role in explaining how to complete tasks. Informal training can also take the form of mentorship relationships that develop naturally ...

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