Pub. date: 2006 | Online Pub. Date: September 15, 2007 | DOI: 10.4135/9781412939584 | Print ISBN: 9780761930877 | Online ISBN: 9781412939584| Publisher:SAGE Publications, Inc.About this encyclopedia
Bobbie J. Greenlee
An open-door policy permits open access and communication to take place from the bottom of the organization to its top. Communication between supervisor and subordinate receives increased attention. It implies that the supervisors are reachable and that organizational structures and policy have made it possible for each worker to reach them. In hierarchical organizations, access was only to the immediate supervisor, but open-door policy offers a means of access beyond the immediate overseer. Open-door policies provide structures for regular updates on whether specific tasks are accomplished or neglected, encourage regular staff meetings, and promote trust as management deals with office politics or other difficult problems. Simply listening is not enough; the supervisor should be willing to ...