Pub. date: 2006 | Online Pub. Date: September 15, 2007 | DOI: 10.4135/9781412939584 | Print ISBN: 9780761930877 | Online ISBN: 9781412939584| Publisher:SAGE Publications, Inc.About this encyclopedia
Fenwick W. English
Quality control is a process of continual connection between a work standard or objective, work assessment, and work activity directed toward attaining desired work outcomes or standards. For an organization to attain quality control, people in the organization must connect these three elements together in an operational environment. There should be ongoing and purposeful interaction between these three elements. It is assumed as these elements are adjusted that the work itself reaches more of its intended objectives as revealed by the measure or measures of the work, and these data become the basis for tighter connections between work activity, work assessment, and the attainment of the desired work objectives. This is the idea behind the concept of datadriven decision making . It is also the idea undergirding the concept of total quality management, or TQM, as advanced by W. Edwards Deming. When quality control is applied in educational settings, ...