Pub. date: 2006 | Online Pub. Date: September 15, 2007 | DOI: 10.4135/9781412939584 | Print ISBN: 9780761930877 | Online ISBN: 9781412939584| Publisher:SAGE Publications, Inc.About this encyclopedia
Work Task Measurement
The topic of work task measurement may be approached from several different perspectives. Typically, one thinks of task measurement as a component of assessment that addresses objective criteria, while the concept of assessment includes both objective and subjective information. Measurement refers to the process by which something is differentiated and described in precise and generally quantitative terms. More specifically, measurement is the process of quantifying objective criteria to express the relative nature or the presence or absence of some characteristic, such as individual attributes, performance, behaviors, or cognition. In a business and industry environment, one views work measurement as the time it takes to complete a given task when it is performed by a qualified worker. Predetermined times for completion of a task are set based on time-and-motion studies of qualified workers performing the tasks. Task performance may be assessed by direct observation. An experienced evaluator may use a rating ...