Pub. date: 2007 | Online Pub. Date: September 15, 2007 | DOI: 10.4135/9781412952613 | Print ISBN: 9781412905794 | Online ISBN: 9781412952613| Publisher:SAGE Publications, Inc.About this encyclopedia
A virtual agency is called as such because it has no physical or simple jurisdictional existence. It is essentially a Web portal that integrates a thematically organized range of information and online public services drawn from various “real” departments and agencies. It presents these to citizens in an easily navigable format. Virtual agencies are a key component of most e-government programs. Some analyses suggest that they can go beyond their virtual status and spur lasting organizational change. Beyond the simple presentation of information on the Web by a single agency, virtual agencies are characterized by the sharing of information held in databases and work patterns based on ...