Virtual Agency

Andrew Chadwick

A virtual agency is called as such because it has no physical or simple jurisdictional existence. It is essentially a Web portal that integrates a thematically organized range of information and online public services drawn from various “real” departments and agencies. It presents these to citizens in an easily navigable format. Virtual agencies are a key component of most e-government programs. Some analyses suggest that they can go beyond their virtual status and spur lasting organizational change. Beyond the simple presentation of information on the Web by a single agency, virtual agencies are characterized by the sharing of information held in databases and work patterns based on ...

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