SAGE Knowledge Help
- About SAGE Knowledge
- Content Display and Tools
- Search Widgets
- My Knowledge - My Lists, My Searches
- Information on Compatible Browsers
- Library Administrator FAQs
- COUNTER 4 Reports FAQs
What is SAGE Knowledge?
SAGE Knowledge brings together high-quality book and reference content from SAGE, including its imprints CQ Press and Corwin. Offering electronic access to more than 4,000+ titles, the platform includes an expansive range of SAGE eBook and eReference content. The platform allows researchers to cross-search and seamlessly access a wide span of authoritative content from one source.
Titles on SAGE Knowledge are available in the following flexible purchase options:
- Full collection + annual top ups
- Book collection + annual top ups
- Reference collection + annual top ups
- Subject collections + annual top ups
- Reference mix and match/title-by-title
- On subscription
Which aggregators can the titles be purchased from on a single-title basis?
ebrary, eBooks on EBSCOHost, EBL, Dawsonera and My iLibrary
- IP Authentication
Navigate to SAGE Knowlege from a subscribed faculty, library, library IP proxy service or library website and you should automatically be authenticated via IP address recognition (or by referring URL) without entering a username and password in SAGE Knowledge. Libraries can define a proxy server for some of its constituents, in order that those users can access the library's subscriptions, even if they're not within the account's IP range.
- Athens and Shibboleth Authentication:
Authentication via OpenAthens SP 2.0 is currently available. Shibboleth access for the UK will be available in the first half of 2014, we are currently working on the date of the Shibboleth release. Please contact our technical support staff at email@example.com in the Americas or firstname.lastname@example.org in the rest of the world for more information.
- Username and Password Authentication:
If you are an individual with a username and password from SAGE you will initially see the public homepage by default. Click the login link in the centre of the homepage to enter your username and password to access SAGE Knowledge. Upon successful login, the subscribers’ homepage will be displayed.
Will SAGE Knowledge work on a mobile phone?
Yes; we have a mobile-optimized version of the platform that launched in May 2013.
Will the content be available in an app?
No, the content will not be available in an app. However, the mobile-optimized version of the platform is available on all mobile devices.
What is the policy regarding Inter-Library Loan (ILL)?
ILL is permitted as standard.
Is it possible to access eBooks via an eBook reader or hand-held computer?
Individuals chapters and entries can be downloaded as a PDF and loaded into eBook readers or hand-held computers in that format. Many SAGE eBooks are available from ebooks.com for individual purchase subject to license. We also work with a number of other suppliers and aggregators to provide a range of eBook formats.
Is SAGE Knowledge Open URL compliant?
The platform is compliant with the most current Open URL standard.
Can the eBooks be integrated into federated search systems or services (for example: metasearching or cross-database searching)?
Federated search is supported, compliant with SRU. We deliver the required data to the core vendors for federated search systems, including Ex Libris, Serials Solutions, TD Net, OCLC and EBSCO.
Purchasing or Subscribing to SAGE Knowledge
If you are an institution or library that would like to purchase or subscribe to SAGE Knowledge, or sign up for a free trial, please get in touch with your local SAGE sales manager. You can do this via the email address email@example.com or using the Contact Us form on this website.
At present, we do not offer individual purchase or subscriptions to SAGE Knowledge. If your organization has not subscribed to SAGE Knowledge, you can still search the product, view abstracts for content, and sign up for a member account. A member account will allow you to access a personalized workspace on SAGE Knowledge, called “My Knowledge”. “My Knowledge” will include a profile, a space to create and save Lists and also save searches.
- Recommend SAGE Knowledge to Your Librarian
If you would like to recommend SAGE Knowledge to your library, complete a form with your librarian's name, institution, and email address.
- Accessing SAGE Knowledge as a Member
All users, even those without subscription access to SAGE Knowledge, can sign up for a member account.
Being a member gives you access to a personalized workspace on SAGE Knowledge, called “My Knowledge”. “My Knowledge” will include a profile, a space to create and save Lists and also save searches.
The member Sign In and Sign Up options are available at the top right of every page.
If you forget your member account password, there is a link for this to be emailed to you when you click the Sign In link.
What content is included in SAGE Knowledge?
SAGE titles from 1994 onwards are included across Business & Management, Counseling, Criminology, Education, Geography, Health & Social Care, Media & Communication, Politics & International Relations, Psychology and Sociology.
SAGE Books – more than 2,300 carefully selected titles by world-class authors on hot topics across the social sciences, including academic and supplementary titles that contribute to the knowledge base of students and researchers, foundational books in core areas of research and debate, accessible student reference, as well as:
- Corwin titles covering professional development in Education
- CQ Press books on political science and public policy (titles not currently available on the CQ Press Electronic Library)
SAGE Reference – more than 400 encyclopedias and handbooks migrated from the award-winning SAGE Reference platform.
How are titles chosen for inclusion on SAGE Knowledge?
Titles are carefully selected across all subject disciplines, excluding Research Methods, published from 1994 onwards. The selection criteria ensure that only relevant, used content is included on the platform.
Approximately how many titles will be added to the platform each year?
We expect 200-250 titles to be added annually from our book and reference program, including carefully selected titles either forthcoming and currently in print. Around 60-80 of these will be new titles.
Why are Research Methods titles not included in SAGE Knowledge?
Research Methods titles are hosted on SAGE Research Methods, a tool designed specifically for and dedicated to hosting SAGE’s Research Methods content, as it includes features such as the Methods Map. Research Methods titles will remain on SAGE Research Methods because SAGE Knowledge is designed as an eBooks platform. Research Methods titles will not be hosted on SAGE Knowledge to avoid content overlap between the two products.
What Digital Rights Management (DRM) is employed by your eBook files?
We allow printing by book chapter and encyclopedia / glossary entry.
We allow users to copy / paste text from the HTML display on the page.
We allow PDF download by book chapter and encyclopedia / glossary entry, and:
- It will not be the print ready PDF, it will be generated from the XML so as not to provide a direct replica of the print version
- It will contain the name of the purchasing institution, a SAGE copyright message and the name of the platform on every page.
- A user will be able to copy and paste text from the PDF.
- It will include an indicator of where the print page falls to support referencing from the PDF.
Do you allow course packs (printed or/and electronic) from any of your resources?
The purchaser, the institutions and authorized users may use a reasonable amount of the purchased materials in the preparation of course packs or other educational materials.
What is the allowed percentage in printing and copying per eBook?
The purchaser, the institutions and authorized users may print a reasonable amount of the purchased materials. “Reasonable amount” shall mean not more than two-hundred and fifty (250) pages of the content contained in the purchased materials.
What type of lending model for the eBooks do you use on your platform?
Unlimited number of simultaneous users.
Do I need to use a specific version of Adobe Reader to browse inside or to download PDFs of eBooks?
No, our PDFs should be viewable to all readers that support PDF.
Can a customer upload all PDFs to their server for archiving purposes?
As standard we don’t allow customers to upload PDFs for archiving purposes.
Use the Browse Titles option to find titles via an alphabetical list. The default browse setting is to view all content, but you may limit your browse using the following filter options:
Refine by Availability - Filter by content that has only been purchased or subscribed to by your institution
Refine by Type
Refine by Print Publication Date
Refine by Subject
Refine by Keyword
Check the applicable boxes to filter content using any of the features above.
A search field is also available to search for a particular title listed in this section.
If you select a title from the browse titles area you will be able to view the content within SAGE Knowledge if you are part of a free trial or the content has been purchased or subscribed to by your institution. If you are browsing SAGE Knowledge without full access you will be able to view an abstract from the content, not the full content itself.
Browsing by Author
Use the Browse By Authors option to view a list of all authors, editors, and contributors who have authored content hosted in SAGE Knowledge.
Authors and editors are listed alphabetically by surname. Browse the lists of authors alphabetically using the tabs or search for an author by their name using the search field within this section. Searches can be made for either the first name or the last name of the author.
If you select an author, you will see a list of the titles that they have written for SAGE. Some authors also have biographical information, photos, contact information and social media links displayed. The titles that are available on SAGE Knowledge are listed at the top of this page and these are linked through to the content on the site. If the author has written other book and reference works for SAGE, these will be listed below and there are links to find information about these other titles on the SAGE website.
At the top of each Author page are a number of tools that can be used:
This option opens a printable page. If you have not registered to create an account on the site, you will be prompted to do so at this point.
Clicking on this button adds a link to a page on social bookmarking sites such as Twitter and Delicious.
From this button, you can email a link to a page to a friend or colleague.
Click on the plus large and small A buttons to change the size of the text on the page.
Content within SAGE Knowledge is available for view at the chapter level. The full text of a chapter appears in the center of the screen with book details along the top and the Table of Contents available to the right. All titles on SAGE Knowledge have the full text available.
Content display pages are available for authenticated users accessing the product via a purchasing or subscribing institutions or via institutions with a free trial.
You will find tools available on content display pages for books, encyclopedias, handbooks and dictionaries. Most of these tools will be available to you near the top of the page.
At the top of the page you have book-level tools available:
- Add to My Lists
Add the content you are viewing to a List by clicking on this link. When viewing an individual chapter you will be given the option to either add the chapter or the entire book to your list. *Please note that all lists created are private and cannot be made public.
- Find in print
This option will be available if the subscribing institution has turned it on. The dropdown menu will give you the option to find the print book in your library catalogue or to purchase the book from the SAGE website.
When viewing an individual chapter the Smart-Nav navigation bar displays below the title information. This is divided into sections which represent the different chapters within the book you are viewing. You can click on these sections to quickly navigate through the chapters in the book:
Below the bar are a set of tools that relate to the chapter or reference entry specifically:
This link allows you to cite the Title or Chapter in APA, Harvard, MLA, Chicago format using the following citation managers: EndNote, Reference Manager, ProCite, RefWorks, BibTeX, Zotero, Medlars and EasyBib. It will allow users to copy and paste a citation for the book in a selected format or export a citation in binary format which will prompt the user for download.
This link allows you to download a PDF of an individual chapter.
Next to these options you will see the following:
- The book title (and edition if applicable)
- The publication date – print and online
- The print and SAGE Knowledge ISBN
- DOI - The Digital Object Identifier (DOI) is a unique number used to identify digital content objects. Find out more about DOIs. The DOIs on SAGE Knowledge appear at the top and bottom of SAGE Knowledge pages.
- Full Screen
Use this option to hide the right hand navigation and stretch the text across the screen. To return to normal view, click the ‘Normal view’ link which will replace the ‘Full screen’ link when you change views.
- Print, Email, Share and Text Size
These links offer options to download, email, or share the content you are viewing.
This option opens a printable page.
Click this option to email a link to this chapter. Unauthenticated users will be able to view an abstract, but not the full text.
This option opens a box of options allowing you to use social network sites to share a link to the content you are viewing. Users without a subscription will be able to view an abstract, but not the full text. If you do not see your preferred social networking option, click more and you may find it in the extended menu of items.
Beneath these options are a further set of features and tools:
- Chapter title
The title of the chapter, dictionary or encyclopedia entry you are viewing displays here, beneath the gray navigation bar.
The Digital Object Identifier (DOI) is a unique number used to identify digital content objects. Find out more about DOIs. The DOIs on SAGE Knowledge appear at the top and bottom of SAGE Knowledge pages.
- Print pages
The print page range for the chapter, dictionary or encyclopedia entry you are viewing are displayed here.
- Show sub-headings
clicking on this link will provide you with a list of sub-headings through the chapter. Select one of the sub headings to jump to that place in the chapter.
- Show page numbers
Click this link to have print page numbers inserted in the text if you would like to use the print citation details, or see which pages the text appears on in the print version of the book. Please note: the cite option on SAGE Knowledge gives the online rather than print citation.
As you scroll further down the page and find that the text you are viewing has sections, you will see the following display between sections:
Click on these options to move back to the top of the page or to jump to the next or previous section. Clicking on ‘More sections’ will open a drop down menu showing all sections within the book chapter you are viewing.
At the far right hand side of the screen is a navigation menu. Clicking the purple triangle will open or close panels within the navigation menu.
This navigation menu allows you to view more information:
- About this title
This is a short paragraph that provides information about the title you are reading.
- Table of contents
This section is default open on the page and displays hyperlinks to other sections within the book you are viewing.
- Book Info Page
Clicking this button takes you back to the Book Landing Page where you can view the Title abstract and Table of Contents
The Quick Search field supports Boolean queries. “AND”, “OR” and “NOT” can be used to denote the relationship between conjoint terms. Including “*”within your search term will indicate that you are looking for results where “*” matches any number of missing characters. Including “?”within your search term will indicate that you are looking for a result where “?” is a single missing character. Text included within double quotes (“ ”) will indicate that you are looking for an exact match of this phrase.
The SAGE Knowledge Advanced Search feature has been designed to allow you to create a more targeted query for content within this product. This help text is broken out to explain the three search sections available to you on the left:
• Search: Use the drop-down box to filter to the search category that you want to find.
- Full Text – searches within this criteria will refine the search to all words in all book, journal, reference, video content on the site
- Author - searches within this criteria will refine to search to just the authors of content within this product
- Title – searches within this criteria will refine the search to just the titles of content within this product
- DOI – searches within this criteria will refine the search to the unique Digital Object Identify (DOI) that we have applied to chapters, entries and articles
- ISBN – searches within this criteria will refine the search to the unique ISBN that we have applied to books within this product
This search field supports Boolean queries. “AND”, “OR” and “NOT” can be used to denote the relationship between conjoint terms. Including “*” within your search term will indicate that you are looking for results where “*” matches any number of missing characters. Including “?” within your search term will indicate that you are looking for a result where “?” is a single missing character. Text included within double quotes (“ ”) will indicate that you are looking for an exact match of this phrase.
Add new rows to extend your query.
• Refine by Availability Filter by content that has only been purchased or subscribed to by your institution
• Refine by Content Type Filter your search by the different content types available: Books, Dictionaries, Encyclopedias and Handbooks
Search Results Display
The Search Results page displays a list of content matching your search criteria. A summary of your search parameters and the total number of results found is displayed at the top of the search results page. If all results cannot be displayed on a single page, links to view the next page of results will appear at the top and bottom of this page.
Search results will be either a single title or a chapter, dictionary or encyclopedia entry. The type of content that is displayed is indicated with an icon on the right of each search result. As you hover over each search result, you will see the abstract for that item displayed. You will also be given the option to Cite the content or Add to List as you hover over each search result.
Search results are automatically sorted by relevance, but they can be sorted by Title or Publication Date if you click on the links at the top right side of the page. The results displayed per page can be modified using the filters available at the top and the bottom of your screen.
At the top of each Search Results page are a number of tools that can be used:
- Print: This option opens a printable page of the information available on this page. If you have not registered to create an account on the site, you will be prompted to do so at this point.
- Save this search: Selecting this option allows you to save this search criteria to your “My Knowledge” area on the site. If you have not registered to create an account on the site, you will be prompted to do so at this point.
- Share: Clicking on this button adds a link to this page on social bookmarking sites such as Twitter and Delicious
- Email: From this button, you can email the link to this page to a friend or colleague.
- Text Size: Click on the large and small ‘A’ buttons to change the size of the text on the page.
Expanding and Refining Search Results
On the right hand side of the Search Results page are a set of options to allow you to either expand or refine your search. Each of the elements on this page is outlined below:
- Refine by Availability
‘View All’ will display all relevant results within SAGE Knowledge, whether you have full access to the content or not. Clicking ‘Available to me’ will mean that only content that you have full access too, i.e. titles your institution has purchased or subscribed to, will display in your Search Results.
- Search Within Results
Use this field to add search criteria to further filter the search results that you have generated.
- Refine by Type
Use this area to filter your search results by content types. For example, select “Book Chapters” and ten click “Go” to filter the search result set you have generated to display just the book chapter level entries found from your initial search query.
- Refine by Subjects
This filter allows you to refine your search results by subject area. For example, select ‘Business & Management’ and ‘Sociology’ and then click ‘Go’ and only search results for titles within the ‘Business & Management’ and ‘Sociology’ subject areas will display.
To use this Search widget, copy and paste the code snippet below onto your html web page:
<iframe height="95" width="240" frameborder="0" src="http://knowledge.sagepub.com/fileasset/SKWidget.html"></iframe>
To use this Search widget, copy and paste the code snippet below onto your html web page:
<iframe height="117" width="205" frameborder="0" src="http://sage-ereference.com/externalSearch.html"></iframe>
My Knowledge is an area of the SAGE Knowledge site that allows you to save your content and searches. To be able to use My Knowledge you will need to sign up as a member of SAGE Knowledge. To sign up click on the ‘Sign up for save and search tools’ link on the top right of every page.
My Lists provide a way for you to gather content on a specific topic or for a particular purpose and group your favourites into collections. *Please note that all lists created are private and cannot be made public at this time.
My Searches allow you to save your common or favourite searches for easy access in future.
My Account is the area that allows you to modify your registration details: email address, name, and password. It is also the area where you can change your alert settings to manage the information that SAGE sends you about SAGE Knowledge and other SAGE products.
Create a List in My Knowledge
Follow the steps outlined below to create a List in My Knowledge:
- To create a List you must first Sign In. You can then go to the My Lists page through clicking on either of the My Knowledge links displayed in the page header and the main header.
- Click on ‘Create a list’ and you will be asked to give a name and short description of your new list. Once you have completed this step you can start to look for content on SAGE Knowledge to add to your list.
Adding Content to your List
You can either add content to your List from a Search Results page, a Browse page or from a Content Display Page.
Adding Content from Search Results and Browse pages
Roll over the content item you want to add to a list from your Search Results with your cursor and you’ll see an ‘Add to My Lists’ link. Click on this and a lightbox will appear allowing you to create a new list or add content to a list you have already created.
Adding to list from content display page
You will see an ‘Add to My Lists’ option on all content pages. You can select to either add a chapter or an entire title to your list at this point. After you make your selection a lightbox will appear allowing you to create a new list or add content to list you have already created.
Edit a List
You can edit your own Lists saved in My Knowledge. To edit a list select the My Lists option from the My Knowledge button in the main header or from the My Knowledge drop down menu in the page header.
From the My Lists page, select the list you wish to edit. On that list page you will find an option to edit list which allows you to change the name and the description.
To remove content from a list, roll over the listing to make a delete option appear. Click this to delete.
To delete entire list, go to the My Lists page in your My Knowledge area and a delete label is available to the right of each My List entry.
You can add new content to an existing list at any point from the Search Results page, Browse page or the Content Display page.
All searches that you save will be accessible from this folder. When you select the saved Search title, your search criteria will re-run and you will see the Search Results page. If new content is available within SAGE Knowledge, since you saved your search, your new search will also run against this new content. As a consequence, your result set may look different to the result set you received when you initially ran your search.
To save a search you will need to be signed in. The button to save a search is highlighted below:
SAGE Knowledge has been developed to support up to the latest version of the following browsers. Please use these browser versions for optimum display:
MAC: Firefox 3.0+, Safari 4.0+, Google Chrome
PC: Firefox 3.0+, Internet Explorer 7.0+, Google Chrome
How can I get MARC records?
Customers can download MARC records from the Librarian Account page.
What COUNTER reports will I be able to get?
We will provide appropriate reports based on the Project COUNTER standards including the following:
- Book Report 2: Number of successful section requests by month and title
- Book Report 6: Total searches and sessions by month and service
I’ve lost the username and password for my administrator account, so how do I retrieve it?
Please Contact Us with your account details and a member of our customer service team will get in touch with you shortly to reset your password.
We have paid to subscribe and submitted our IP details, but we still cannot access SAGE Knowledge.
Please Contact Us with details of your purchase and your access problems and a member of our customer service team will get in touch with you shortly.
How do I change my account administrator information?
Please Contact Us with details of the account changes that you would like made and a member of our customer service team will get in touch with you shortly.
Adding a new IP address or modifying the IP range
Please Contact Us with details of the IP changes that you would like made and a member of our customer service team will get in touch with you shortly.
How do I get usage statistics?
Login to your Library Administrator account and you will see them on the left hand side of the page. Click on the link to the report that you want to see and this will download for you.
Adding your OpenURL
This feature is available to library customers. Login to your Library Administrator account and click "Add Open URL". Complete the details of your Open URL Resolver in the fields displayed and select submit.
Adding your Library logo to SAGE Knowledge
This feature is available to library customers. Login to your Library Administrator account and click on the “Upload my icon” button. Upload the file here and add a url into the field below if you would like the logo to link through to a website after users click on the logo.
Do you dark archive your content?
Yes, as of 2013, in the event that it is required, SAGE is able to archive all books in SAGE Knowledge in both CLOKKS and Portico.
Frequently Asked Questions on COUNTER Reports (Release 4)
Q. What COUNTER 4 reports are available for SAGE Knowledge?
A. We offer the following COUNTER 4 reports:
- Book Report 2 (BR2): Successful Section Requests by Month and Title
- Book Report 3 (BR3): Access Denied to Content Items by Month, Title and Category
- Platform Report 1 (PR1): Total searches, result clicks, and record views, by month and platform (Across SK)
Q: What is the difference between COUNTER 3 and COUNTER 4?
A: COUNTER 4 is the newest standard in usage reporting for journals, databases, books, and multimedia content. It is the most significant release since v.2 and includes changes to existing reports, as well as introducing new reports:
- Gold Open Access Report
- Access Denied Reports
- Year-of-Publication (YOP) Reports
- SUSHI Performance Guidelines
- Select Time Range for Reports (Month / Year)
For a complete list of all new reports and required changes for publishers, please refer to the COUNTER website and documentation.
Q: Will COUNTER 3 reports still be available?
A: Yes, we will continue providing the COUNTER 3 reports through June 2014 in order to help customers ease their transition over to COUNTER 4. Prior to the COUNTER 4 update, SAGE Knowledge offered the following two reports to customers based on the Project COUNTER standards:
- Book Report 2: Number of successful section requests by month and title
- Book Report 6: Total searches and sessions by month and service
Q: Is historical COUNTER data still available?
A: Yes, historical COUNTER data is still available for SRO from 2011-2012 and SK from 2012-present. The main page will only show shortcuts to data for the last few years, to view historical data you need to run a custom COUNTER 3 report by selecting 'Run Custom Report'.
Q: What products are affected?
A: All SAGE and CQ Press products in the library market will offer COUNTER 4 reports for January 2014: SAGE Journals, SAGE Knowledge, SAGE Research Methods, CQ Researcher, State Stats, and all products in the CQ Press suite. To access reports for your other SAGE holdings, please visit the respective platform's librarian resources page.
Q: Why are we making this change?
A: All SAGE and CQ Press products will be COUNTER 4-compliant by January 2014, in an attempt to provide institutions with a standard set of usage reports they can use to measure and analyze product usage and engagement. COUNTER 4 reporting is the standard across the academic publishing industry.
Q: Are COUNTER 4 reports subscription-sensitive?
A: Yes, all reports are subscription-sensitive. If you are trialing a resource during the time period of the report, that resource will appear in your report.
Q: Where can I learn more about COUNTER 4 reports and terminology?
Q: Why are some of my COUNTER 4 reports returning zeroes?
A: Fields should only contain zeroes if there was no usage during that time period. You may be seeing zeroes because your access to the title expired at some point during the time period (or if your free trial period ended), or if usage occurred the day the report was pulled (reports refresh with new data each day). If you believe there are errors on your report, please contact us.
If your question is not answered above, please Contact Us.