PrintShare
Text size Increase font sizeDecrease font size
Encyclopedia of Community Policing and Problem Solving

iconEncyclopedia

Encyclopedia of Community Policing and Problem Solving

Kenneth J. Peak

Pub. date: 2013 | Online Pub. Date: August 05, 2013 | DOI:http://dx.doi.org/10.4135/9781452276113 | Print ISBN: 9781452235295 | Online ISBN: 9781452276113 | Publisher:SAGE Publications, Ltd.

About this encyclopedia
PrintShare
Text size Increase font sizeDecrease font size
Text size

Customer-Based Policing

Richard W. Myers

The traditional police view that the priorities of police and the focus of their work is the sole domain of the police has been part of the organizational transformation required to implement the philosophy of community policing. As community policing evolves, the needs and desires of the consumers of police services (police customers) takes on a greater importance. Community policing, as a philosophy, challenges the traditional police thinking that “we’re the experts; we’ll tell you what you need.” Customer-based policing is but one element of the philosophy of community policing. It focuses on the consumers of police services and develops and tailors services for the needs and priorities of the customers. Just as intelligence-led policing relies on data to solve problems and guide police activity, customer-based policing relies on the consumers to identify problems and participate in the solutions. In customer-based policing, consumer input is valued and is used to ...

Users without subscription are not able to see the full content on this title. Please, subscribe or login to access all content on this website.