How can we best understand why the application of information and communication technology in organizations succeeds or fails? Calling on technical, organizational, social, psychological and economic perspectives, this book provides a fresh and comprehensive framework for answering this question.

Use: Individual, Group and Organization

Use: Individual, group and organization

Case Study

The electronic calendar

An electronic calendar is an application that serves the same purpose as a regular (paper) calendar. The advantage of an electronic calendar is that it allows people to share their calendar with others, making is easier, for instance, to schedule a group meeting. These two functions are represented in Figures 6.1 a and b.

FIGURE 6.1: The Microsoft® Outlook® electronic calendar (http://www.microsoft.com)

Research (van den Hooff, 2004) indicates that over time a shift took place in the way the electronic calendar was used at a Dutch Ministry: from an improvement of individual efficiency and effectiveness as a result of easier individual calendar management towards improved co-ordination due to a collective use of the calendar. In ...

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