Pub. date: 2007 | Online Pub. Date: September 15, 2007 | DOI: 10.4135/9781412952651 | Print ISBN: 9781412924702 | Online ISBN: 9781412952651| Publisher:SAGE Publications, Inc.About this encyclopedia
Shawn D. Long & Laura Vaughan
Interpersonal communication is a dynamic and complex human phenomenon that includes at least two communicators. These communicators intentionally orient toward each other as both subject and object whose actions embody each other's perspectives both toward self and toward other. In essence, interpersonal communication is a goal-driven interaction between at least two people that typically occurs in a face-to-face environment. However, scholarly trends are moving toward studying mediated interpersonal communication via communication technologies. Interpersonal communication in organizations represents an interaction process including a variety of relational situations. These internal situations involve superior–subordinate and peer communication. This article centers on internal interpersonal communication. First, an overview of the process of interpersonal communication will be provided. Second, interpersonal communication is situated in organizations by examining superior–subordinate communication and peer communication. Finally, the process of interpersonal communication is contextualized by reviewing the impact of trust and technology on interpersonal communication in organizations. The process ...