Pub. date: 2007 | Online Pub. Date: September 15, 2007 | DOI: 10.4135/9781412952651 | Print ISBN: 9781412924702 | Online ISBN: 9781412952651| Publisher:SAGE Publications, Inc.About this encyclopedia
Performance Appraisal, Objective Indexes
James L. Farr
Industrial/organizational (I/O) psychologists (and organizational managers) are interested in knowing how well employees perform their jobs. Such information can help make administrative decisions about employees (e.g., promotions, terminations), provide feedback to employees to help them improve their performance, and evaluate human resource procedures such as selection and training. There are two general types of indexes that provide information about employee performance. Subjective (or judgmental ) indexes are based on evaluations or judgments of others concerning employee effectiveness. Objective indexes refer to measures of performance that are countable, or directly observable, and comparable for different employees. Objective performance indexes are grouped in two categories: production measures and personnel data. Production measures are related to the amount of acceptable work (products or services) resulting from employee effort. Examples are production output, sales volume, and time required to complete a task. Personnel data do not directly assess an employee's work but are related ...