Pub. date: 2007 | Online Pub. Date: September 15, 2007 | DOI: 10.4135/9781412952651 | Print ISBN: 9781412924702 | Online ISBN: 9781412952651| Publisher:SAGE Publications, Inc.About this encyclopedia
Training is the systematic process by which employees learn the knowledge, skills, and/or attitudes (KSAs) necessary to do their jobs. Because training is systematic, it is distinct from other ways in which employees acquire new KSAs, such as through experience or serendipitous learning. Training is different than employee development. Training addresses KSAs in one's current job, whereas developmental efforts enable employees to target KSAs that may be useful in some future job. This distinction, though, is sometimes fuzzy. A training course on basic supervisory skills may be both a training experience for new supervisors and a developmental experience for entry-level employees seeking promotion. Training is ubiquitous. Whenever a new employee is hired, that individual is likely to go through some form of orientation, formal training on core job responsibilities, and informal training to learn the ropes from a supervisor or more proficient coworkers. All of these activities are considered training. ...