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The Handbook of Competency Mapping: Understanding, Designing and
                    Implementing Competency Models in Organizations

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The Handbook of Competency Mapping: Understanding, Designing and Implementing Competency Models in Organizations, Second Edition

Seema Sanghi

Pub. date: 2007 | Online Pub. Date: May 31, 2012 | DOI:http://dx.doi.org/10.4135/9788132108481 | Print ISBN: 9780761935988 | Online ISBN: 9788132108481 | Publisher:SAGE Publications India Pvt Ltd

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Chapter Eight: Generic Competency Dictionary

Seema Sanghi

Generic competency dictionary Table 8.1 shows the dictionary of various competencies and the related behaviour indicators. The starters can use this off-the-shelf and further customize it for the organization's various positions while developing their own model. Customer Partnership Relationship Management Negotiates requirements Manages needs and expectations Builds effective alliances Maintains personal contact Uses formal and informal communication Builds respect and trust Follows-up with customers Focuses on long-term relationship Business Focus Focuses on customer requirements Finds ways to improve service Understands client's business Considers customer perspective Balances technology and customer requirement Prioritizes business requirements Stays abreast of technology and business Understands policies and impact Team Collaboration Team Building Inspires and motivates to excel Articulates vision and purpose Ensures role understanding Delegates responsibility and authority Recognizes efforts and results Focuses on important elements Creates ownership of projects Promotes industrial accountability Organizational Awareness Accounts for impact on others Co-ordinates with all groups Straightforward ...

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