Chapter 23: Evaluation of Human Resource Information Systems
Jeffrey M. Stanton & Timothy V. Nolan & John R. Dale
Evaluation of human resource information systems In most large organizations, human resource information systems (HRISs) provide the technology backbone supporting the complete body of human resource (HR) functions. In this role, HRISs play a critical part in the operation of each component of HR. Additionally, by integrating across business processes HRISs provide organizations with control, forecasting, and planning tools that supersede simple computerization of HR functions. For these reasons, effective use of HRISs in organizations contributes to overall organizational effectiveness. Unfortunately, the complexity and nearly infinite customizability 1 of HRISs make suboptimal implementations of these systems common, if not typical. As with other technologies, HRISs require careful, regular scrutiny to ensure continued benefit. This chapter overviews strategies and procedures involved in evaluation of existing HRISs. After reading this chapter, managers and HR professionals should have the knowledge to plan their own HRIS evaluation project. Students and researchers reading this HRIS ...